Refund policy
Return, Refund & Exchange Policy
At Legacy, each item is produced and fulfilled with care. Due to the nature of our business and high demand for our products, please review our policy carefully before making a purchase.
Returns & Refunds
All sales are final.
We do not offer returns or refunds once an order has been placed and processed.
Exchanges
We only offer exchanges in the event of a mistake made on our end, including but not limited to:
- Receiving the incorrect item
- Receiving the incorrect size
- Defective or damaged product upon arrival
If an error occurs on our behalf, we will gladly assist with an exchange.
Exchange Availability
Due to limited inventory and high demand:
- We cannot guarantee that the requested exchange item (size, color, or style) will be available.
- If the requested item is unavailable, we will issue a store credit equal to the value of the original purchase.
- Store credit does not expire and can be used toward any future purchase on our website.
Shipping for Exchanges
- If the mistake was made on our end, we will cover the return shipping costs.
- Shipping fees for the replacement item may vary depending on availability and destination.
Exchange Request Timeframe
To be eligible for an exchange:
- You must contact us within 7 days of receiving your order.
- Items must be unworn, unwashed, and in original condition with tags attached.
How to Request an Exchange
Please contact our support team via Instagram or on the website with:
- Your order number
- A description of the issue
- Photos (if applicable)
Our team will review your request and provide next steps.
Final Note
We reserve the right to deny exchanges that do not meet the above criteria. By placing an order with us, you agree to this policy.